About Customization
Q: What customization service can you offer?
A: Our customization service include product size, stone pattern, mesh pattern, leather pattern, etc.
Q: What other functions can I choose?
A: In addition to FIR, Negative ions etc. basic functions, we can add PEMF, Photon, Tens, etc. other functions to the product.
Q: Can my brand logo be put on the product?
A: Yes, we can also put your logo on the controller, user's manual, handbag and so on.
About Sample
Q: May I place a sample order before large wholesale?
A: Yes. You can place a sample order to test it before large wholesale.
About Product
Q: Do you inspect products before shipment?
A: Yes. We will perform aging test on the finished products and one-to-one testing on all products before shipment. Guarantee that the products ordered by buyers are reliable and have no quality problems.
Q: What certifications do you have?
A:We have ROSH,FCC,CE,IS9001 certification.
Q: Do you support drop shipping?
A: Yes, all of our products support drop shipping.
Q: How do you solve product issues after sales?
A: We offer 18 months warranty, if there is something wrong with the product, please contact us. Our after sales team will reply to you within 24 hours and then offer you a solution.
About Shipping
Q: What shipping methods will you choose?
A: For a trial order or a small order, we choose to ship by international expresses such as DHL, FedEx, UPS, TNT, EMS, etc. For large wholesale, we will ship by sea, air, or to the directed logistic agent as your requirement.
Q: What is your lead time?
A: For product order in stock, we can ship within 2-3 days. For customized products, normally 10 days at least. For large wholesale, normally 20-30 days.
About Payment
Q: What payment methods can I use to pay?
A: We accept L/C,T/T,Western Union,Paypal,Money Gram,Credit Card etc.
Q: What is your payment term?
A: For trial order or a small order, we request 100% payment in advance. For regular order, we request 50% in advance as a deposit and a balance of 50%
before shipment.
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